Shipping

1. General information

This page sets out the general shipping conditions for products offered by CostaSign through the website costasign.es.

CostaSign works with professional outdoor signage products, many of them customised, so delivery times may include preparation, manufacturing, inspection and packaging time.

2. Shipping areas

Online purchasing is available in the 27 countries of the European Union and, additionally, in Norway, the United Kingdom and San Marino.

Actual shipping availability is determined after entering the destination address and postcode. The Canary Islands, Ceuta, Melilla and other destinations with specific tax, customs or coverage requirements may show different options depending on the route and the characteristics of the order.

3. Shipping costs

Shipping costs are calculated in the basket or at checkout based on the destination and the actual characteristics of the order. The system only displays the services available for that combination.

When several options are available, the customer can choose from the alternatives shown. If no service is available for the destination and order entered, shipping will need to be reviewed before the purchase can be confirmed.

Indicative prices for a small parcel, including VAT (United Kingdom and Norway, excluding VAT): Spanish mainland from around €5 (24–72 h after dispatch) · Balearic Islands from around €6 · Canary Islands, Ceuta and Melilla: by quote · EU from around €11 (2–6 days) · United Kingdom from around €8 and Norway from around €25 (customs charges may apply). The exact price is shown at checkout.

4. Preparation and manufacturing times

Catalogue products may require a preparation period before dispatch.

Customised products may require additional time for design, confirmation, manufacturing, drying, finishing, assembly or packaging.

The times indicated are estimates and may vary depending on workload, material availability or the characteristics of the order.

Every order enters our production queue. Usual manufacturing time: 1 to 5 working days, depending on quantity and demand. For large orders we will confirm the lead time by email. We will let you know when your order leaves with the carrier you chose.

5. Delivery address

The customer is responsible for providing a complete and correct delivery address.

CostaSign is not responsible for delays or issues resulting from incorrect or incomplete information, or from the recipient being absent at the time of delivery.

6. Shipping options

Available shipping options may vary depending on the destination, postcode, weight, dimensions and characteristics of the order.

At checkout, only the services compatible with the address and order entered are displayed. When more than one option is available, the customer can select the one they prefer from the available alternatives.

7. Order tracking

Where the carrier allows it, the customer may receive shipment tracking information.

Tracking availability will depend on the carrier used.

8. Issues during transport

If the parcel arrives visibly damaged, the customer should report this to the carrier at the time of delivery and notify CostaSign as soon as possible.

We recommend keeping the original packaging and sending photographs of the parcel, shipping label and affected product.

9. Failed deliveries or returns by the carrier

If an order is returned to CostaSign because of an incorrect address, repeated absence of the recipient, unjustified refusal of the parcel or inability to deliver for reasons attributable to the customer, additional shipping charges may apply.

10. Collection or local delivery

The online shop does not currently offer an automatic local collection option.

Any special delivery or collection outside the options available at checkout must be agreed with CostaSign in advance.

11. Contact

For any questions relating to shipping, the customer can write to info@costasign.es.