Terms of sale

1. General information

These Terms of Sale govern the purchase of products and the contracting of services offered through the website costasign.es under the trading name CostaSign.

Trading name: CostaSign
Legal identification of the seller, tax ID, registered contact address and email: see the Legal notice.

CostaSign allows customers to request a quotation and place orders for products available on this website. Before confirming a purchase, the customer can review the order details, applicable price, taxes and corresponding shipping costs.

2. Purpose

CostaSign offers professional outdoor signage, custom signs, plaques, directional signs and signage solutions for hotels, golf courses, residential communities, marinas, businesses and special projects.

Products may be manufactured in customised sizes, colours, text, icons, logos or finishes, depending on the characteristics of each order.

3. Product information

The images, dimensions, colours, prices, descriptions and features shown on the website are for information purposes and may be subject to minor technical, manufacturing or screen-display variations.

For customised products, the customer is responsible for carefully checking text, dimensions, colours, orientation, logos, arrows and any design details before confirming the order.

4. Purchase or quotation request process

The customer can request information, a quotation or place an order using the options provided on the website.

For customised orders, CostaSign may first confirm the product details, design, price, estimated manufacturing time and shipping conditions.

The order will be considered accepted once CostaSign confirms the product is feasible and, where applicable, payment has been received or the quotation has been formally accepted.

5. Prices and taxes

Prices shown in the shop include the applicable taxes in accordance with CostaSign's current tax configuration. Where a different tax rule applies because of the nature of the transaction or the customer, the rule legally applicable will be used.

Before confirming the order, the customer can see the total price, applicable taxes, shipping charges and any other associated costs.

CostaSign reserves the right to change prices, promotions or commercial terms at any time, without affecting orders already confirmed.

6. Payment methods

The website may offer different payment methods, such as bank card, online payment platforms, bank transfer or other methods available at the time.

Payments are processed through secure external providers. CostaSign does not store full bank card details.

7. Manufacturing and customisation

Customised products are manufactured according to the information provided by the customer.

Once the design or product specifications have been confirmed, or the manufacturing process has begun, the order cannot be changed unless CostaSign expressly agrees.

8. Manufacturing and delivery times

Manufacturing and delivery times are estimates and may vary depending on product complexity, order volume, material availability, workload or logistics conditions.

CostaSign will inform the customer of the approximate times before or during order confirmation.

9. Shipping

Orders will be shipped to the address provided by the customer. The customer is responsible for providing correct and complete delivery details.

The specific shipping conditions are detailed on the page Shipping.

10. Right of withdrawal and customised products

Consumers generally have 14 calendar days from receipt of the product to exercise the right of withdrawal where legally applicable. Only products made with your own text, a logo, special dimensions outside the catalogue or "Other language" are considered personalised products, and they are excluded from the right of withdrawal (art. 103 c) LGDCU, Spanish consumer law). Catalogue products with a standard language or size can be returned within 14 calendar days, even if they are made to order. Your rights in respect of defects, errors attributable to CostaSign or lack of conformity are always maintained. See Returns and refunds or use our form to request the withdrawal from a purchase.

11. Legal guarantee and conformity

CostaSign undertakes to deliver goods that conform to the contract and to the characteristics confirmed in the order.

In sales to consumers, CostaSign is liable for any lack of conformity that exists at the time of delivery and becomes apparent within the applicable legal period. For new goods, the general period of liability for lack of conformity is three years from delivery.

Where there is a lack of conformity, the consumer is entitled to the remedies provided by law, which may include bringing the goods into conformity by repair or replacement and, where appropriate, a price reduction or termination of the contract. Measures to bring the goods into conformity will be free of charge for the consumer under the terms established by law.

If the product has a defect, lack of conformity, damage during delivery or an error attributable to CostaSign, the customer must report it to info@costasign.es, providing photographs and a description of the problem where useful to facilitate handling.

This legal guarantee is independent of any additional commercial guarantee that may be expressly offered in writing.

12. Liability

CostaSign is not responsible for errors resulting from incorrect information supplied by the customer, such as misspelt text, incorrect dimensions, incorrect addresses or low-quality files supplied for customisation.

Transport times are estimates and may be affected by logistics issues, force majeure, weather conditions, customs or other circumstances beyond CostaSign's direct control. In sales to consumers, the risk of loss of or damage to the product passes when the customer, or a third party indicated by them other than the carrier, acquires physical possession of it, except in the circumstances provided by law where the consumer themselves engages a carrier not proposed by CostaSign.

13. Data protection

Personal data processed during the purchase or quotation request process will be handled in accordance with the Privacy Policy of this website.

14. Electronic contracting

The online purchase procedure follows these general steps: selection of the product and its available options, adding to the cart, order review, identification or entry of billing and shipping details, selection of the available shipping method, choice of payment method, acceptance of the applicable terms and final confirmation of the order.

Before confirming the order, the customer can review the information entered and correct errors using the controls available in the cart and checkout. If an error is detected after the order has been confirmed, the customer can contact CostaSign as soon as possible at info@costasign.es.

The electronic data and documents associated with the order are kept in CostaSign's systems for the periods necessary to manage the contractual relationship and comply with the applicable legal obligations. Where the customer has an account, they can view the information the system makes available in the "My account" area.

Contracting through the website may be formalised in Spanish or English, depending on the language available in the purchase process. The general terms remain accessible on this page for consultation, storage or reproduction.

15. Capacity to contract and minors

The purchase must be made by a person with sufficient legal capacity to contract. Where a minor requires the assistance or representation of their parents, guardians or legal representatives under applicable law, they must have it in order to complete the purchase.

16. Complaints, claims and alternative dispute resolution

The customer may send any complaint or claim to info@costasign.es. CostaSign will try to resolve it directly with the customer.

Where a claim submitted by a consumer could not be resolved directly, CostaSign will provide, under the terms required by applicable law, information on the accredited consumer alternative dispute resolution body or bodies that may be competent and will indicate whether it participates or is obliged to participate in the corresponding procedure.

17. Governing law

These terms are governed by applicable Spanish and European law, without prejudice to the mandatory rights that correspond to consumers by reason of their place of residence.